Consumers

EU rules on eCommerce 'counter-productive'
Friday 20 November 2009
The EU is in corrective mode on eCommerce after it created a web of burdensome rules in order to inspire more consumer confidence, argues the author of a report examining European rules on online shopping.

Websites fined in EU ringtone scam sweep
Wednesday 18 November 2009
The EU's second sweep of the mobile phone content market - ringtones, wallpapers and other services - reveals a majority of websites flagged for scams were guilty of misleading consumers in all corners of the EU.

E-commerce key to completing internal market, says Kuneva
Friday 6 November 2009
Barriers to shopping online across borders must be eliminated if the EU's internal market is to be completed, Consumer Affairs Commissioner Meglena Kuneva said yesterday (5 November), presenting her vision for the future European consumer policy.

Pharma industry softens stance on 'advertising' plan
Wednesday 4 November 2009
Europe's pharmaceutical companies will allow an independent authority to vet information provided to patients under a controversial proposal that would allow industry to communicate directly to consumers.

Criminals cashing in on fake swine flu medicines
Tuesday 27 October 2009
European medicine authorities are growing increasingly alarmed by the number of bogus swine flu remedies being sold over the Internet. The news comes as MEPs gear up to debate new rules covering counterfeit medicines.

Consumers turned off by e-shopping, EU report shows
Friday 23 October 2009
Online cross-border shopping is still too burdensome for both consumers and traders, an EU report found yesterday (22 October).

EU pushes for more transparency of consumer energy bills
Friday 2 October 2009
European policymakers, consumer groups and energy industry representatives have endorsed a set of voluntary guidelines for good practice in energy billing, in an attempt to placate dissatisfied customers.

EU to set volume limits on music players
Tuesday 29 September 2009
The European Commission has proposed new volume standards for personal music players, such as Apple's iPods, to tackle the risk of permanent hearing damage as a result of their regular use.

EU attacks banks over unfair fees policy
Wednesday 23 September 2009
Bank fees in the EU are still too "opaque" and vary significantly across different member states, hampering the functioning of the internal market, the European Commission warned yesterday (22 September).

Sweden denies 'losing control' of alcohol policy
Wednesday 16 September 2009
The Swedish health ministry has rubbished claims by Europe's beer industry that the country's alcohol policy has led to increased consumption and boosted illegal trade.


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